Thank you for choosing Kenya Meds. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, and products provided by Kenya Meds (“we,” “us,” or “our”). By accessing or using our services, you consent to the collection and processing of your personal information as described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information
We may collect personal information from you when you voluntarily provide it to us, such as when you register an account, place an order, or contact us. The types of personal information we may collect include:

– Contact information (e.g., name, address, phone number, and email address)
– Login credentials (e.g., username and password)
– Payment information (e.g., credit card details)
– Medical information (e.g., prescriptions and health conditions)

1.2 Usage Information
When you access or use our website or services, we may automatically collect certain information about your device, browsing actions, and patterns. This information may include:

– IP address
– Browser type and version
– Operating system
– Referral source
– Pages visited and actions taken on our website

2. How We Use Your Information

2.1 Provide and Improve Services
We use your personal information to deliver and enhance our services, process your orders, communicate with you, and provide customer support. We may also use your information to personalize your experience and optimize our website’s functionality.

2.2 Marketing and Promotions
With your consent, we may use your contact information to send you promotional offers, newsletters, and marketing communications about our products and services. You can opt out of receiving such communications at any time.

2.3 Legal Compliance
We may process your personal information to comply with applicable laws, regulations, or legal obligations, including responding to lawful requests and protecting our rights or the rights of others.

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and IT service providers. These service providers are obligated to maintain the confidentiality and security of your personal information.

3.2 Legal Requirements
We may disclose your personal information to comply with legal obligations, enforce our policies, respond to legal requests, or protect our rights, property, or safety.

3.3 Consent
We may share your information with your explicit consent or as otherwise described at the time of collection.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

5.1 Account Settings
You can update your account information by logging into your account or contacting us directly. You may also request the deletion of your account, subject to any legal obligations or legitimate interests.

5.2 Opting Out
You have the right to opt out of receiving promotional communications from us. You can unsubscribe by following the instructions in the email or by contacting us.

5.3 Access, Rectification, and Erasure
You have the right to access, correct, or delete your personal information held by us. If you have any requests or inquiries regarding your personal information, please contact us using the contact details provided below.

6. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or store personal information from children without parental consent. If you believe we have inadvertently collected personal information from a child, please contact us, and we will

promptly delete the information from our records.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely dispose of or anonymize your personal information when it is no longer needed.

8. Links to Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of those third parties before providing any personal information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the revised version with an updated effective date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Address: Prestige Mall, Nakuru, Kenya

We will make efforts to respond to your inquiries and resolve any concerns promptly.

By using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

Date: 04/07/2023