KenyaMeds respects your privacy. This policy explains what personal data we collect when you use our website or contact us, how we use it, and your rights under the Kenya Data Protection Act, 2019.
1. Information we collect
We collect information you provide directly, including your name, phone number, email address, delivery location and order details when you place an order via our website or WhatsApp, or contact our support team.
2. How we use your information
We use your information to process and deliver orders, respond to enquiries, provide customer support, and improve our products and website. We do not sell your personal data to third parties.
3. Cookies & analytics
Our website may use cookies to improve your browsing experience and understand how our site is used. You can disable cookies in your browser settings, though some site features may not work as intended.
4. Order & admin data
Order information is stored securely to fulfil orders and meet legal obligations. Our admin tools use secure sign-in to protect store data, and only authorised staff can access it.
5. Data sharing
We share your data only with service providers needed to deliver your order (such as couriers) or where required by law. We never sell your data.
6. Data security
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
7. Your rights
You have the right to access, correct, or delete your personal data, and to object to or restrict its processing. To exercise these rights, contact us athello@kenyameds.co.ke.
8. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.
9. Contact
For any privacy questions, emailhello@kenyameds.co.keor call +254 796 421 454.