These Terms and Conditions (“Terms”) govern your use of the Kenya Meds medical webshop (the “Website”) operated by Kenya Meds Ltd (“we,” “us,” or “our”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

1. General Information
The Website, located at www.kenyameds.co.ke, is an online platform that offers medical products and related services. By using the Website, you acknowledge that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

2. Account Registration
a. In order to access certain features or purchase products on the Website, you may be required to create an account. You are responsible for providing accurate and complete information during the registration process. You are also responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
b. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to suspend or terminate your account at our discretion if we suspect any fraudulent or unauthorized activity.

3. Product Information and Availability
a. We strive to provide accurate and up-to-date information regarding our products, including descriptions, images, pricing, and availability. However, we do not guarantee the accuracy, completeness, or reliability of any information on the Website.
b. The availability of products may be subject to change without notice. We reserve the right to limit the quantities of any products offered on the Website. In the event that a product is unavailable after you have placed an order, we will notify you and provide alternative options or a refund.

4. Ordering and Payment
a. By placing an order through the Website, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or reject any order in our sole discretion.
b. Prices displayed on the Website are in Kenyan Shillings (KES) and are exclusive of applicable taxes and shipping fees unless otherwise stated. You are responsible for all applicable taxes and fees associated with your order.
c. Payment can be made through the provided payment methods on the Website. By providing your payment information, you represent and warrant that you have the necessary authorization to use the payment method.
d. We utilize reasonable security measures to protect your payment information. However, we cannot guarantee the absolute security of data transmitted over the internet.

5. Shipping and Delivery
a. We will make reasonable efforts to deliver the ordered products within the estimated delivery timeframe. However, delays may occur due to factors beyond our control.
b. The risk of loss or damage to the products passes to you upon delivery. Please inspect the products upon receipt and notify us within 48 hours of any damages or discrepancies.
c. We currently offer shipping within Kenya only. Shipping fees and delivery options will be provided during the checkout process.

6. Returns and Refunds
a. We strive to ensure your satisfaction with our products. If you are not satisfied with your purchase, you may request a return or refund in accordance with our Return Policy, which is available on the Website.
b. Returned products must be unused, in their original packaging, and accompanied by the original proof of purchase. We reserve the right to refuse returns that do not meet these requirements or that are made without a valid reason.

7. Intellectual Property
a. All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of Kenya Meds Ltd or its licensors and is protected by intellectual property laws.
b. You may not reproduce, distribute, modify

or create derivative works of the Website’s content without obtaining prior written permission from Kenya Meds Ltd.

8. Prohibited Conduct
a. When using the Website, you agree not to engage in any conduct that:
i. Violates any applicable laws, regulations, or third-party rights.
ii. Interferes with the proper functioning of the Website or its services.
iii. Attempts to gain unauthorized access to any part of the Website or its systems.
iv. Harasses, threatens, or intimidates other users or individuals associated with Kenya Meds Ltd.
v. Uploads or transmits any viruses, malware, or harmful content.
b. We reserve the right to suspend or terminate your access to the Website and pursue legal action if you engage in prohibited conduct.

9. Third-Party Links
The Website may contain links to third-party websites or resources that are not owned or controlled by Kenya Meds Ltd. We are not responsible for the content, privacy policies, or practices of these third-party websites. You acknowledge and agree that we shall not be liable for any loss or damage caused by your use of such websites.

10. Disclaimer of Warranties
a. The Website and its content are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, whether express or implied, regarding the Website, its content, or the products offered.
b. We do not warrant that the Website will be uninterrupted, error-free, or secure. You acknowledge that your use of the Website is at your own risk.

11. Limitation of Liability
a. To the fullest extent permitted by applicable law, Kenya Meds Ltd and its directors, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Website or the products offered.
b. In no event shall our total liability exceed the amount you paid for the specific product or service giving rise to the claim.

12. Indemnification
You agree to indemnify and hold Kenya Meds Ltd and its directors, officers, employees, and affiliates harmless from any claims, damages, liabilities, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Website, violation of these Terms, or infringement of any rights of third parties.

13. Modification of Terms
We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective upon posting the revised Terms on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

14. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or relating to these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the courts of Kenya.

15. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at [email protected].

By using the Kenya Meds medical webshop, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.