How do I place an order?
Add products to your cart and check out via WhatsApp, or simply message us on WhatsApp with the product you want. Our team confirms your order and arranges payment and delivery.
How do I pay for my order?
We accept M-Pesa and bank transfer. Once your order is confirmed on WhatsApp, our team shares payment details and confirms once payment is received.
How long does delivery take?
We deliver nationwide. Orders within Nairobi typically arrive in 1–2 days, and upcountry deliveries take 2–5 business days depending on your location.
How much does delivery cost?
Delivery fees depend on your location and are confirmed at the time of order. Our team will always confirm the delivery cost before you pay.
Are your products genuine?
Yes. KenyaMeds is a reputable Kenyan supplier of quality dietary supplements. All products are sourced from trusted manufacturers and carefully checked before dispatch.
Are your products safe to use?
Our products are dietary supplements intended for wellness support. They are not meant to diagnose, treat or cure any disease. If you are pregnant, nursing or on medication, consult your healthcare provider first.
Can I return or exchange a product?
Unopened products in original sealed packaging can be returned within 7 days of delivery. See our Refund & Return Policy for full details.
How do I contact KenyaMeds?
Message us on WhatsApp at +254 796 421 454, call us any time, or email hello@kenyameds.co.ke. Our support team is available 24/7.
Still have a question?
Our team is available 24/7 — reach us on WhatsApp or give us a call.